Customers may submit return or exchange requests within 30 calendar days after receiving goods. Returned products must be brand new, unwashed, undamaged, with original tags and packaging intact. Worn, damaged and customized products cannot be returned.
All return requests need prior approval from our official support email. Buyers are responsible for return shipping fees, except for factory defective goods, transit-damaged packages or wrong items delivered by our side.
Refunds will only be processed after we receive and inspect returned merchandise. The fund arrival time depends on the payment provider’s internal processing cycle.